9.1. Where can I download the indiasportfantasy.com app to access fantasyworld24.com? Apple users can download the official app from the App Store. Android users must download the official app from a link on the fantasyworld24.com website.
9.2. To sign up for fantasyworld24.com?
go to fantasyworld24.com, download the app from the following locations Apple users can download the official app from the App Store. Android users must download the official app from the link on the fantasyworld24.com website. After downloading and installing the app, click the "Sign Up" button to create an account. To create a new account, enter the following details Your name cell phone number Email State/Province Username and password
Introduction
9.3. Where can I download the fantasyworld24.com app?
To access fantasyworld24.com, download the app from the following locations Apple mobile device users can download the official app from the App Store. Android users can download the official app from a link on the fantasyworld24.com website.
9.4. How do I register at fantasyworld24.com?
To access fantasyworld24.com, download the app from the following locations Apple mobile device users can download the official app from the App Store. For Android users, download the official app from the link on the fantasyworld24.com website. After downloading and installing the app, click the "Sign Up" button to create an account. To create a new account, enter the following details Your name cell phone number Email State/Province Username and Password Login and Registration
9.5. What should I do if I think someone else is using my fantasyworld24.com account?
You will receive an email notification with transaction details for each transaction.
Please contact info@fantasyworld24.com to reset your password as soon as possible.
9.6. How do I log in if I forgot my verified cell phone number and email ID?
You will need to enter your username and password to log into your account. An email address and phone number are not required to log in. If you have forgotten your username, you can also log into your fantasyworld24.com account at info@fantasyworld24.com using your account information such as your email address and phone number. Your cell phone number will be obtained upon registration. If you wish to update your mobile number, please refer to the KYC section in the settings.
9.7. What should I do if I forget my password?
If you have forgotten your password, follow the steps below. On the login screen, enter your username and click on the "Forgot Password" button. A password reset link will be sent to your registered email address. Follow the link in the email to reset your password and log in with your new password. If you do not have any emails from fantasyworld24.com in your inbox, please check your Promotions, Spam and Junk folders.
9.8. I can't log in using my cell phone number?
You cannot log in using your cell phone number. If you have forgotten your username, you can log in to your fantasyworld24.com account using your Facebook or Google ID at info@fantasyworld24.com with your account related information such as email or phone number.
9.9. I am not receiving any OTP?
Once you enter your cell phone number, an OTP will be sent to you within 30 seconds; if you are not receiving an OTP, there are several options available Your cell phone number may be incorrect. Your cell phone may be out of range. If you live in an area with poor network coverage, please wait for a while. If after some time you still have not received OTP, please contact us at support@fantasyworld24.com.
9.10. How do I reset my password?
You can reset your password by following the steps below Open the "Settings" section of the app. Click on "Change Password." Enter your current and new password to reset it. However, if you have registered with a social network (e.g. Facebook, Google), you will not be able to change your password on fantasyworld24.com. You must log in to your social network and change your password there.
9.11. How can I activate my deactivated fantasyworld24.com account?
During our regular scanning of accounts, in case our audit team finds that your PAN card is not verified on fantasyworld24.com, they might deactivate your indiasportfantasy.com account. In such cases, your indiasportfantasy.com account will appear as suspended. In such case, you need to write to info@fantasyworld24.com and provide your PAN card details. Once the PAN details are verified by fantasyworld24.com, your account shall be reactivated.
9.12. Can I delete my fantasyworld24.com account?
Sorry, you cannot delete your fantasyworld24.com account on your own. If you wish to delete your account, kindly email us on info@fantasyworld24.com and we will take the required action for you.
9.13. Can I create more than one account on fantasyworld24.com?
No, you cannot create more than one account on the fantasyworld24.com app.
9.14. If a minor is playing on fantasyworld24.com what can be done?
A minor cannot play on the fantasyworld24.com. All users must be verified through their PAN & Bank Account. However, if you notice any kind of suspicious behavior of any other user, kindly report to contact us on info@fantasyworld24.com.
9.15. If I am less than 18, am I allowed to play?
Sorry, if you are less than 18 years old, you cannot play on fantasyworld24.com as per current age restriction.
9.16. Can I play, if I am a resident of any of the states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland?
The laws in states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland, do not permit residents to participate in paid version of fantasy gaming. Thus, if you are a resident of any of these states, you cannot play cash game on fantasyworld24.com platform. However, you can play free games to enjoy and test your gaming skills.
9.17. Why PAN card is required to get my indiasportfantasy.com account verified?
As taxes are deducted on the withdrawal of winning amount, hence PAN Card details are mandatory.
Verification Process
You will not be allowed by indiasportfantasy.com to withdraw your winning amount without the submission and verification of the below mentioned documents.
Mobile To complete the mobile verification, the user can follow the following steps: Click on the setting icon on the bottom right. Click on the mobile number Enter the 10-digit mobile number Request for OTP. Once the OTP is received, enter the OTP. This completes the verification process for mobile number.
Email To complete the email verification, the user can follow the following steps: Click on the setting icon on the right bottom. Click on the email Enter the email id Request for OTP. Once the OTP is received, enter the OTP. This completes the verification process for email.
Bank Account To complete the bank account verification, the user can follow the following steps: Click on the setting icon on the right bottom. Click on the KYC Enter the account number, name on the account number and IFSC code correctly. NRE accounts are not permitted. Upload the copy of the cancelled cheque This completes the verification process for bank account
PAN To complete the bank account verification, the user can follow the following steps: Click on the setting icon on the right bottom Click on the KYC Upload the copy of PAN card. This completes the verification process for bank account
Why the verification got rejected? Your verification can fail if your KYC verification is not successful, due to one or several reasons as listed below:
PAN You have not uploaded a full image of the original PAN card. As PAN card is mandatory to complete the verification process as well as for transactions on indiasportfantasy.com , please upload a clear & full image of your original PAN Card. In case, you are uploading an E-PAN card for PAN card verification process, please upload a full scanned image of the E-PAN card (both front and back). Details on PAN Card do not match the details entered by you You may have entered an incorrect PAN. The name on your bank account does not match with the name on the PAN Card uploaded by you.
Bank Account IFSC code entered is incorrect IFSC code can be found on the bank statement, cheque book and passbook. The uploaded cancelled cheque image is not clear Upload a clear image of your cancelled cheque where in the Account number, IFSC code and your name should be clearly visible. Bank account number does not match with the number on the uploaded cancelled cheque copy
Verification is still pending even after submitting the documents
After you have submitted the documents, The verification process of indiasportfantasy.com can take a time of up to 5-7 working days for completion. Once the verification process is completed, you will be updated by through an email. Facing Issues while updating the information
Mobile Not received an OTPOnce you enter your mobile number, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following: Mobile number entered is correct Your mobile is within network coverage area If you are in a poor network area, you will receive the OTP as soon as you are in a good networkarea. Already verified mobile numberPlease ensure the mobile number entered during the verification process is not linked with any other indiasportfantasy.com account. You cannot use the same mobile number for two accounts.
Email Not received an OTPOnce you enter your email id, you should receive an OTP within 30 seconds. In case you do not receive the OTP, please check the following: Email id entered is correct Check in your Junk/Spam/Promotion folder
PAN You cannot register the same bank account with more than one fantasyworld24.com account. Please ensure the bank account details provided are unique and it is already not verified with fantasyworld24.com.
Bank Account You cannot register the same bank account with more than one fantasyworld24.com account. Please ensure the bank account details provided are unique and it is already not verified with fantasyworld24.com. If you are not using the latest version, you will get an alert to install the latest version of the app.
My Transactions
Deposits How to add money into my fantasyworld24.com account? You can use your linked PayTM account to add money to your fantasyworld24.com app wallet. What type of cards can be saved/used? Currently, you can only use PayTM account to add money. However, you can use your Credit/Debit cards to add money into your PayTM wallet. What if I don’t have a PayTM account? You need to have a PayTM account to add money to your indiasportfantasy.com wallet as currently this is the only option available. We are in the process of integrating with other payment gateways as well. Can I link more than one PayTM account on fantasyworld24.com? No, you cannot link more than one PayTM account to your fantasyworld24.com wallet. PayTM account linked with your fantasyworld24.com app wallet should be the one that can be accessed from your mobile and verified through the fantasyworld24.com account. I’ve added money to my fantasyworld24.comaccount recently, when will it appear? The cash will be added to your fantasyworld24.com account wallet instantly. If it doesn’t appear in your fantasyworld24.com account wallet within 30 minutes, you need to email us on info@fantasyworld24.com
Withdrawals
What is the process to withdraw my winnings?
For withdrawal request, please follow the steps mentioned below: Login to your indiasportfantasy.com app Click on the Balance icon on the top left of the app. Click on the withdraw box. If you have an active withdrawal account, you will be able to enter the amount to be withdrawn. This will be recorded in the system. All withdrawals will be processed within 2-3 working days (herein the working days refer to bank’s working days & hours) excluding the date on which the request is made and then transferred to your verified bank account. For Withdrawal of your winning amount, KYC must be complete.
For KYC, you must upload a copy of PAN card, Bank account details like A/c no, IFSC, Bank name and a cancelled cheque.
What is the Daily Withdrawal limit? The minimum amount that you can withdraw from the winning balance is ₹ 100 while the maximum amount that you can withdraw in a day is ₹ 1,00,000. You can place a maximum of 3 withdrawal requests in one day. Can the money in my wallet be withdrawn in someone else’s bank account? No, you cannot withdraw the winning amount to anyone else’s bank account. The available balance can only be withdrawn through the linked bank account approved during the KYC process. Will indiasportfantasy.com charge a fee from me? fantasyworld24.comcharges a 15% fee from the total challenge value or pool. For example, if you and one of your friends participate in a challenge with INR 500 each, the pool value would be ₹1000. Thus, once that challenge is settled, fantasyworld24.com shall charge a total of ₹ 150, i.e. ₹ 75 from each participant. Hence, the winning amount will be ₹ 850 Do any taxes get deducted from my winnings when I withdraw into my bank account? According to the Indian Income Tax law under section 115BB any winning on a single contest on any Fantasy game in excess of INR 10,000 is subject to a flat rate of 31.2 per cent tax on the income from winnings. In such instances, fantasyworld24.com will pay your winnings after deducting the applicable taxes from the total winning amount. Below Calculation if for reference: You won ₹12500 from a contest whose entry fee was ₹500 Your total winning becomes ₹12000 (₹12500-500). The applicable tax will be deducted from the net winning, excluding your entry fee. So, indiasportfantasy.com is liable to deduct 31.2% of ₹12000 before paying you your winnings. Total winning amount receivable by you is = ₹12500 – 31.2% of ₹12000 ₹12500-3744 (₹8756) is your total winning amount receivable. In case of TDS deduction, you will be provided a TDS certificate in accordance with the Income Tax Act 1961. TDS certificate shall be generated within 3 months from the date of winning. It will be emailed to your registered email address as soon as it is available. How long does it take to process my withdrawals? All withdrawals request is processed within 2-3 working days (herein the working days refer to bank’s working days & hours) excluding the date on which the request is made and then transferred to your verified bank account. Please ensure that your PAN and Bank account details are completely verified with indiasportfantasy.com before placing a withdrawal request. Why my bank account details have not been accepted for verification? The verification for your Bank account will not be approved if it lies in the states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland Why my withdrawal shows cancelled in the system? If your PAN and Bank account details are not verified by fantasyworld24.com, you are not eligible to place a request for the withdrawals. In that event, the request will show as cancelled. If your request for withdrawal is cancelled, be assured that your money is safe in your fantasyworld24.com wallet. You may complete the verification process and place the withdrawal request again. Please make sure your bank account does not belong to the states of Sikkim, Assam, Odisha, Telangana, Tamil Nadu, Andhra Pradesh, Tamil Nadu or Nagaland because as per the Indian government’s law game of skill is banned in these mentioned states. Winnings When will the winning amount be credited to my account? fantasyworld24.com shall credit the winnings to your indiasportfantasy.com app wallet within a couple of hours of the live match being completed and the result is declared. The result is declared alongside, with the winner and loser being informed separately through e-mail How will I get to know about the results of the challenge? You will be updated about the fantasy points of the players involved in the challenge through a live feed available on your indiasportfantasy.com app account. You will be able to see this in the card created for that challenge. Once the match is completed, you will receive an email as well as a push notification from fantasyworld24.com declaring the winner or the loser of the fantasy gaming/challenge. The winning amount will be credited to the winner’s indiasportfantasy.com app wallet. Can there be multiple winners of a challenge? fantasyworld24.com is a one-to-one contest and only one user can win. There is no multiple winner contest on indiasportfantasy.com . How can I withdraw my winnings from my indiasportfantasy.com wallet? fantasyworld24.com shall credit the winnings to your indiasportfantasy.com app wallet within a few hours of the live match being completed and the result being declared. You can transfer the money from your indiasportfantasy.com wallet to your bank account, once your bank account is verified. How the prize money is distributed if there is a tie between the two players? In case there is a tie between the two players of the challenge, the amount will be distributed equally between both the challengers. Does the amount in my app wallet have any expiry date? In the event that you do not transfer the amount in your app wallet account is not transferred to your bank account within the same financial year, it will be transferred automatically to your bank account which is on record with fantasyworld24.com account, provided that your indiasportfantasy.com account has been already verified by indiasportfantasy.com . In case you have not provided the Bank account details or you have not completed the verification process for the indiasportfantasy.com account, the amount will be forfeited by fantasyworld24.com . Hence it is a must to have your fantasyworld24.com account verified as early as possible. Please go through our ‘Terms and Conditions’ for more information on this issue. Why I have not received my winning amount in my indiasportfantasy.com app wallet yet? fantasyworld24.com shall credit the winnings to your fantasyworld24.com app wallet within a few hours of the live match being completed and the result being declared. In case you do not get the amount in your account within 24 hours of declaring the result, please get in touch through email on info@fantasyworld24.com When will I receive my TDS certificate? In case of TDS deduction, you will be provided a TDS certificate in accordance with the Income Tax Act 1961. TDS certificate shall be generated within 3 months from the date of winning. It will be emailed to your registered email address as soon as it is available.
Other Transactions
How can I track my transaction history? You can track your transaction history using your fantasyworld24.com mobile app by following the steps mentioned below: Click on the balance icon on the top left of the screen. All the recent transactions are listed here. Use the filters provided to search for any particular transaction. How can I interpret my fantasyworld24.com transactions? Different types of transactions a user’s indiasportfantasy.com account are listed below: Deposit: Whenever the user adds money into your fantasyworld24.comaccount wallet, that transaction can be seen under ‘deposit’. Won: Transactions related to challenges that the user has won can be seen here. Withdraw: Transactions made to withdraw money from a user’s indiasportfantasy.com wallet to his/her bank account can be seen here. Lost: Transactions related to the challenges that the user has lost can be seen here. Voided: Transactions related to the challenges which became void due to non-acceptance of the challenge or due to cancellation of the match can be tracked here. Is it possible to transfer money from one fantasyworld24.com account to another? No, you cannot transfer the balance from one indiasportfantasy.com account to another. The available balance can only be used for fantasy gaming or can be withdrawn through the linked bank account. Understanding the indiasportfantasy.com account balance. You can track all the transactions related to withdraw or deposit into your indiasportfantasy.com account anytime by clicking the Balance section on the top left of the app. How can I understand my fantasyworld24.com wallet? Your fantasyworld24.com wallet is divided into 2 categories: Deposit: All the transactions made through deposit funds to your fantasyworld24.com account will appear under ‘Deposit’ in your wallet. Withdraw: The balance available to transfer from your indiasportfantasy.com wallet to your bank account will appear under this heading How do I get a notification for my transaction? For every successful transaction, an email confirmation will be sent to your registered email id . The email will also have the details about the Transaction and the amount. How can the balance on my indiasportfantasy.com account be checked? The current balance appears under the balance icon on the top left of the screen. Click on the icon to get detail information about the transactions related to deposit and withdrawal, challenges won and lost. What is the expiry date of the amount in my ‘Deposits’
Account? In the event that you do not transfer the amount in your app wallet account is not transferred to your bank account within the same financial year, it will be transferred automatically to your bank account which is on record with fantasyworld24.com account, provided that your indiasportfantasy.com account has been already verified by indiasportfantasy.com . In case you have not provided the bank account details or you have not completed the verification process for the indiasportfantasy.com account, the amount will be forfeited by fantasyworld24.com.
Hence it is a must to get your fantasyworld24.com account verified as early as possible. Why have you refunded my challenge amount?
The Challenge amount is refunded under the following circumstances: If the challenge card is not accepted by any of the opponents. If the match is cancelled for which the card was created. This includes scenarios where the match is abandoned after it has started, or the match is abandoned without a single ball being bowled. If none of the selected players plays match and team total score is Zero then Challenge is declared Void and money is refunded back your wallet
When are the points updated for every match?
The points are updated through live score feed as the match progresses. Sometimes, rankings and points may take a little longer in getting updated but be assured, once the match ends final score and ranking shall be updated on the challenge card.
How the score is affected if a match is concluded by a Super Over?
The score is not affected by the scores of the Super Over, under any circumstances as wickets taken and runs scored by the players are not counted in their official records. The player I want to choose is not available on the squad of indiasportfantasy.com . What should I do? Different publications and websites use various sources to get information on the final squad. We have a tie-up with highly reliable third-party service providers for the most reliable and accurate squad information. In case, you find that a particular player is missing on our platform, you need to email us the details of the information along with the link. The process of adding the player into the squad would be done 2 hours before the beginning of the match. No player would be added to the squad after this deadline. How to score points on a challenge? The score will depend on the performance of the player in the match, so to ensure the highest score, select the best performing player.
For detailed information, please click here scoring
How long it takes to update the scores?
Scores are updated constantly as the match progresses. When the match ends, the final scores are updated on the challenge card instantly. I have created the challenge card before the deadline, so why my player has not received any points yet? Points are allocated only after the match starts. How can I verify my player’s points? You can verify your points by clicking on the scoring link on the setting page on your indiasportfantasy.com app. To update the points on which website do you refer to? We have a tie-up with highly reliable third-party service providers for live score feed. We even cross verify these scores with other scorecards and live score feeds to maintain accuracy while updating points. Ticket System Rules A user can redeem only one ticket per pool/contest. A user can redeem multiple tickets allotted to them for different pools in the same match. A user can not redeem more than 2 tickets in a day in any contest or any match. If a user is allotted multiple tickets of the same contest, he can redeem it to enter one team only. The 2nd team entry fees will be debited from their wallet balance. If the user selects the teams to join in the contest where they have ticket(s), the 1st team will use the ticket and other teams will use the wallet balance. Profile and Preference
My Profile
How can I contact indiasportfantasy.com ? Currently, we do not have an on-call service. We recommended you to go through the FAQ’s to resolve your queries. In case you are unable to find an answer to your query, feel free to reach us through the following email: info@fantasyworld24.com How do I change my Email ID? You can update the email id on your indiasportfantasy.com app by visiting the Settings section. In case, the Email Id provided previously is already verified with indiasportfantasy.com , you will have to write to info@fantasyworld24.com to update your new email id. The support team will send an OTP to your registered mobile number for verification, which you must key in on the Settings page along with the new email id to update the same. The email id will go through the verification process again with fantasyworld24.com. How can the mobile number be changed? You can update the mobile number on your indiasportfantasy.com app by visiting the Settings section. In case, the phone number is already verified with indiasportfantasy.com , you will have to write to info@fantasyworld24.com to update your mobile number. The support team will send an OTP to your registered email id for verification, which you must key in on the Settings page along with the new mobile number to update the same. The new mobile number will go through the verification process again with indiasportfantasy.com . Kindly note: The New phone number will be used to add funds from the linked Paytm account into your indiasportfantasy.com app wallet.How can I change my BANK account?
In case, the phone number is already verified with fantasyworld24.com, you will have to write to info@fantasyworld24.com with the new bank account details. Once our support team deletes the previous details, you should be able to add the new bank account details in the KYC section. ‘ The new bank details will go through the verification process again with fantasyworld24.com. How can I check if the bank account is verified on my indiasportfantasy.com account? If your bank account is verified by indiasportfantasy.com , verified will appear in green color in front of the bank account in the settings section. How do I change my PAN Card? No, you cannot change the PAN card once verified with fantasyworld24.comas it is your unique identity proof. How do I change my state? Once your state of residence has been verified with fantasyworld24.com, it cannot be changed. Why am I not receiving any email from fantasyworld24.com on my registered Email ID? Please check your ‘Spam’ Folder in the mailbox. Sometimes emails get directed to your spam folder, in such case please mark fantasyworld24.com as ‘Not Spam’.
If you do not find any of the mails in the spam folder either, kindly email us at info@fantasyworld24.com. Kindly note : Please reverify the Email ID provided by you for any error
How can I unsubscribe the notifications from fantasyworld24.com? Follow the steps mentioned below: Click on the ‘settings’ icon on the bottom left of the app. Click on the ‘notification’. Click on the option for unsubscribing the notifications. Steps to set a strong password for your indiasportfantasy.com account To set a strong password, please follow these recommendations: Password should be a minimum of 8 characters and a maximum of 20. Password should be a combination of numbers, special characters and alphabets. In your password, you should avoid using your mobile number, name and date of birth. You should not share your password with anyone and keep it secure. Always have an updated version of the app. You should not keep any password that you have already used on any other website or app. You should change your password every three months. For your security, you should reset your password and mail us on info@fantasyworld24.com, requesting to log you out from all the devices on which you have opened your indiasportfantasy.com account. Suggestions to safeguard your fantasyworld24.com account It is our top priority to keep your account secure. Please follow these recommendations to safeguard your account: For your security, do not download the app from any source other than the official download page. Apple mobile users should download the official app from the App Store Android users should download the official app from this download link on the indiasportfantasy.com Website. Always be cautious of the websites imitating indiasportfantasy.com . Some websites might have names similar to indiasportfantasy.com with subtle changes, for e.g. one or two letters changed. Please ensure that you do not share personal information like your password, OTP or phone number, etc. with anyone. indiasportfantasy.com will never call and ask for such information. indiasportfantasy.com does not have an on-call service. In case you need any assistance, kindly go through the FAQs. if your query is not resolved and you need further assistance, you can write to us . We will call you only if you have mentioned the same in your email. Always avoid using any public devices to log in to your indiasportfantasy.com account. If in case you do so, please ensure to log out before leaving the device. At any point, if you feel that someone else is using your account, kindly change your password as soon as possible. For your security, you should reset your password periodically.